Free standard delivery on orders over £50

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Delivery, Exchanges & Returns

Shipping

We currently only ship in the UK.

We offer free shipping on orders over £50.

Our standard delivery is £3.50.

All UK orders will be dispatched within 3 to 5 working days. This does not include Weekends and Public Holidays.

Exchanges

You may be able to exchange your item for a different size. If you would like to exchange it for another item, you will have to return the item for a refund and make a new purchase. If you are going to exchange you have the time limit of 14 days to do so. To request an exchange please email the following: info@twothesame.co.uk.

If we have sent you the wrong item you will need to inform us, return the items and be refunded the original price of your order including delivery costs.

All items must be returned to us in their original, pristine condition. Two the Same reserves the rights to refuse an exchange if the goods returned damaged or tampered with.

You will receive free shipping for the exchange. We will not be able to accept any exchanges after the 14 day period.

Please allow up to 10 to 14 working days for your exchange to be processed. You will receive a confirmatory email of the exchange once it has reached us and been completed.

RETURNS

If you purchased one of our products and change your mind please read the policy and return within 14 days of receiving the product for free returns, if not returned within the 14 days you have until 30 days of returning the item from when you received it, you must pay for your own return. To request a return please email the following: info@twothesame.co.uk.

If we have sent you the wrong item you will need to inform us, return the items and be refunded the original price of your order including delivery costs.

Once you have emailed us please include name, address and order number.

All items must be returned to us in their original, pristine condition. Two the Same reserves the rights to refuse a refund if the goods returned are damaged or tampered with.

To return ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. Unfortunately, as we are a small brand if you return the item after the 14-day window we cannot give you free postage to return.

Please allow up to 10 to 14 working days for your refund to be processed. You will receive a confirmatory email of the refund once it has been completed.

For any further assistance or advice, please email us at  info@twothesame.co.uk.

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